Terms and Conditions
Effective Date: April 01, 2025
Introduction
Welcome to Jald Solutions Private Limited (“Jald,” “we,” “us,” or “our”). These Terms and Conditions govern your access to and use of our website, mobile applications, and services. By accessing or using Jald’s platform, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our services.
Definitions
- Vendor: A registered seller on Jald’s platform who lists and sells products/services.
- Customer: A user who purchases products or services through Jald’s platform.
- Area Manager: An individual responsible for resolving disputes between customers and vendors.
- Delivery Partner: A person or entity responsible for delivering orders to customers.
- Jald Platform: The website and mobile application facilitating transactions between vendors and customers.
User Accounts & Responsibilities
- Users must be at least 18 years old to create an account and use Jald’s services.
- Users must provide accurate and complete information when registering an account.
- Users are responsible for maintaining the confidentiality of their account credentials.
- Any fraudulent, illegal, or unauthorized use of the platform will result in immediate account suspension or legal action.
Order Placement & Payment
- Customers can place orders through the Jald website or mobile app.
- Payments can be made via credit/debit card, UPI, net banking, or Cash on Delivery (COD).
- Jald uses secure third-party payment gateways, and we do not store payment details.
- In case of payment failure, users must contact their bank or payment provider.
Order Cancellation & Refund Policy
- Customers may cancel orders before order pickup without any charges.
- Once an order is picked up for delivery, cancellations must be coordinated directly with the vendor.
- Refund requests must be made within 3 hours of delivery through Jald’s support.
- Refunds for COD orders will be handled directly by the vendor.
- Refund processing time: 5-7 business days after approval.
For full details, refer to our Refund & Cancellation Policy.
Vendor Obligations
- Vendors must provide accurate product descriptions, pricing, and availability details.
- Vendors are responsible for fulfilling orders and ensuring product quality.
- Vendors must comply with applicable laws, including consumer protection regulations.
- Jald reserves the right to suspend or terminate vendors who violate platform policies.
Delivery Policy
- Delivery times are estimated based on vendor location and logistics availability.
- Customers must provide accurate addresses to avoid delivery delays.
- In case of non-delivery due to incorrect address or customer unavailability, reattempts may be chargeable.
- Delivery partners must follow safety and hygiene protocols.
Prohibited Activities
- Engaging in fraudulent transactions or payment reversals.
- Misusing promotional offers, discounts, or referral programs.
- Using bots, scripts, or automated systems to access or manipulate the platform.
- Posting false, misleading, or defamatory content.
- Violating any applicable laws or regulations.
Violations may result in account suspension, legal action, or reporting to authorities.
Intellectual Property Rights
- All content on Jald’s platform, including text, images, logos, and trademarks, is the property of Jald or its licensors.
- Users may not reproduce, distribute, or modify platform content without prior permission.
- Unauthorized use of intellectual property may result in legal action.
Limitation of Liability
- Jald acts as a facilitator and is not liable for disputes between customers and vendors.
- We do not guarantee product quality, vendor reliability, or service availability.
- Jald is not responsible for damages arising from:
- Service interruptions.
- Third-party failures (e.g., payment gateways, delivery partners).
- Unauthorized account access due to user negligence.
Users agree to use Jald’s platform at their own risk.
Privacy & Data Protection
- Jald collects and processes personal data in accordance with our Privacy Policy.
- We implement industry-standard security measures to protect user data.
- Users can request data deletion by contacting info@jald.in.
Dispute Resolution
- Any disputes between customers and vendors should be resolved with assistance from the Area Manager.
- If unresolved, legal proceedings shall be conducted in Mumbai, Maharashtra, India.
Modifications to Terms & Conditions
Jald reserves the right to update these terms at any time. Users will be notified of significant changes via email or website updates.
Contact Information
For any questions or concerns, please contact:
Jald Solutions Private Limited
Email: info@jald.in
Phone: +91 7738445542
Address: 1119, Lower Ground, Rustomjee Eaze Zone, Sunder Nagar, Malad West, Mumbai, Maharashtra 400064
By using Jald’s platform, users agree to comply with these Terms and Conditions.