Refund & Cancellation Policy

Effective Date: April 01, 2025

Definitions

- Vendor: A registered seller on the Jald platform who lists and sells products/services to customers. Vendors are responsible for fulfilling orders, handling cancellations, and processing refunds in accordance with the platform’s policies.
- Customer: An individual or entity placing an order through Jald’s platform. Customers are entitled to refunds and cancellations as per the terms of this policy.
- Area Manager: A designated mediator responsible for resolving disputes between vendors and customers, ensuring smooth operations and fair resolutions.
- Jald Platform: The online marketplace facilitating transactions between vendors and customers. Jald does not hold inventory but acts as an intermediary.

Customers may cancel their orders before the order is picked up for delivery without incurring any charges.
Once the order is picked up for delivery, cancellation is no longer possible through the platform. The customer must then contact the vendor directly with mediation by the Area Manager.
If a vendor fails to fulfill an order on time or misrepresents the product, the customer can request cancellation even after pickup.
For Cash on Delivery (COD) orders, cancellation requests will be handled exclusively by the vendor. Jald is not responsible for refunding COD transactions.
Vendors have the right to cancel an order due to stock unavailability, incorrect pricing, or other unforeseen circumstances. Customers will be informed and refunded accordingly.

Refund requests must be made within 3 hours of delivery via Jald’s customer support email or platform support system.
Refunds will be processed under the following conditions:
1. The product is damaged, defective, or incorrect.
2. The order is not delivered as promised.
3. The product delivered is expired or substandard.
Refund Processing Steps:
1. Customers must submit a request along with proof (images, order details, and issue description).
2. The vendor will review and approve or deny the refund.
3. If approved, refunds will be credited to the source account (bank, UPI, credit/debit card) after necessary deductions, if any.
Refunds for COD orders will be managed directly by the vendor, and Jald will not be liable for disputes regarding cash payments.
Refunds will be processed within 5-7 business days upon approval.
In cases of partial refunds, any applicable deductions (such as delivery fees) will be communicated before processing.

Returns are subject to the vendor’s individual policy. Customers must check the vendor’s return policy before purchasing.
Returns are allowed only for specific product categories and must meet eligibility criteria such as unused condition, original packaging, and invoice availability.
Certain product categories are non-returnable, including:
1. Perishable goods (fresh food, dairy, etc.).
2. Personal hygiene products (toothbrushes, razors, etc.).
3. Customized or personalized items.
4. Digital products and services.
Return Procedure:
1. Customers initiate a return request within the vendor’s stipulated return window.
2. The vendor assesses the request and coordinates a pickup if approved.
3. Refunds or replacements are issued based on the vendor’s decision.
4. If a dispute arises, the Area Manager will mediate the issue.

If a refund or cancellation dispute arises, the customer must first contact the vendor through the platform.
If unresolved, the Area Manager will intervene and work towards a fair resolution between the customer and vendor.
Jald does not hold inventory or directly manage product quality, and the final decision on refunds or returns rests with the vendor.
Customers who engage in fraudulent refund claims, return policy abuse, or chargeback fraud may be subject to account suspension or legal action.
All disputes shall be governed by the laws of India, and any legal proceedings will be under the jurisdiction of Mumbai, Maharashtra.

Bulk orders & B2B purchases: Refunds and cancellations for bulk or business purchases are subject to vendor terms and may involve additional scrutiny.
Technical issues: In case of payment failures or duplicate transactions, customers can request refunds by contacting Jald support with transaction details.
Delivery failures: If an order is undelivered due to vendor or logistic failure, a full refund will be issued to the original payment method.

Jald reserves the right to modify, amend, or update this policy at any time without prior notice. Any changes will be communicated via email and reflected on our website.
For any queries, assistance, or disputes, please reach out to info@jald.in or call +91 7738445542.

By using the Jald platform, customers and vendors agree to the terms outlined in this Refund & Cancellation Policy.