Effective Date: April 01, 2025
Introduction
Jald Solutions Private Limited (“Jald,” “we,” “us,” or “our”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, share, and protect your personal data when you access our website, mobile applications or services.
By using Jald’s platform, you consent to the collection and use of your personal information as described in this Privacy Policy. If you do not agree with our practices, please refrain from using our services.
Information We Collect
We collect different types of information to enhance your experience and improve our services. This includes:
1. Personal Information
- Name, email address, phone number, and postal address.
- Payment details (processed via secure third-party gateways).
- Identity verification documents for vendors and delivery partners.
2. Transactional Information
- Order history, invoices, and payment records.
- Delivery details and customer preferences.
3. Technical & Usage Information
- Device type, IP address, browser type, and operating system.
- Login credentials (encrypted and stored securely).
- App usage data, including browsing history and session details.
4. Location Information
- Precise location data for order tracking and delivery.
- Approximate location based on IP address for service availability.
5. Cookies & Tracking Technologies
- We use cookies, web beacons, and analytics tools to enhance user experience and personalize content.
- Users can manage cookie preferences through browser settings.
How We Use Your Information
- To process orders and manage transactions.
- To provide customer support and resolve disputes.
- To improve user experience and service quality.
- To send promotional offers, newsletters, and updates (with opt-out options).
- To ensure compliance with legal and regulatory requirements.
- To prevent fraud and unauthorized transactions.
How We Share Your Information
- With Vendors & Delivery Partners: To fulfill orders and coordinate deliveries.
- With Payment Processors: To process transactions securely.
- With Legal Authorities: When required by law or to protect our rights.
- With Third-Party Service Providers: For analytics, marketing, and infrastructure support.
- In Case of Business Transfers: If Jald undergoes a merger, acquisition or asset sale.
Data Protection & Security
- Encryption: Data transmission and payment processing are secured via SSL encryption.
- Access Control: Restricted access to sensitive information on a need-to-know basis.
- Secure Storage: Personal data is stored in encrypted databases.
- Regular Audits: Periodic security assessments and compliance checks.
Your Rights & Choices
Users have the right to:
- Access, modify, or delete personal information via account settings.
- Request a copy of their personal data.
- Opt out of marketing communications.
- Disable cookies through browser settings.
- Withdraw consent for data processing (subject to service limitations).
For requests regarding data access or deletion, contact info@jald.in.
Data Retention
We retain personal data for as long as necessary to:
- Fulfill service obligations.
- Comply with legal and tax requirements.
- Resolve disputes and enforce agreements.
Data that is no longer required is securely deleted or anonymized.
Third-Party Links & Services
Policy Updates
Jald reserves the right to update this Privacy Policy at any time. Significant changes will be notified via email or website announcements.
Contact Information
For questions or concerns about this Privacy Policy, reach out to:
Jald Solutions Private Limited
Email: info@jald.in
Phone: +91 7738445542
Address: 1119, Lower Ground, Rustomjee Eaze Zone, Sunder Nagar, Malad West, Mumbai, Maharashtra 400064
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.